Frequently Asked Questions
Find answers to common questions about our gear and services
How do I know which running shoe is right for my gait?
We recommend visiting one of our physical locations for a professional gait analysis. Alternatively, you can use our online shoe finder tool which evaluates your arch height and stride patterns.
Do you offer professional coaching services?
Yes, we offer various coaching programs ranging from personalized marathon training plans to local track club memberships led by elite coaches.
When should I replace my running shoes?
Generally, running shoes should be replaced every 300 to 500 miles, depending on your running style, body weight, and the surface you run on.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
Are your products available for international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Please check our shipping page for a full list of supported countries.
Do you offer group discounts for local running clubs?
We love supporting the community. Please reach out to our team via the contact form to discuss bulk orders or club partnership opportunities.